The White Firm CEO apologises for on-line supply delays 

The style and homewares retailer has moved to a brand new warehouse which has precipitated disruptions with supply.

On Instagram, Homer wrote: “A number of weeks in the past, we began the method of shifting to a brand new distribution centre. It hasn’t gone as easily as we deliberate and a few clients are experiencing delays receiving their on-line orders.

“We all know this isn’t adequate. Our clients are at all times our first precedence – and we’re working as onerous and as rapidly as doable to resolve the problems.”

She continued: “We’re contacting everybody affected to elucidate the state of affairs and to supply a refund.

“To minimise any additional disruption, we have now additionally briefly eliminated all delayed merchandise from our web site, that means that our on-line vary might be a bit smaller than standard for a number of days.”

In January, it was introduced that The White Firm had appointed Sainsbury’s clothes boss Paula Nickolds as its new CEO, succeeding Mary Homer. She is because of begin this month.

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